Chen Hao
Architect with nearly 20 years of hands-on development experience, now focused on AI customer service and intelligent dialogue systems.
Nearly two decades of software development and architecture experience spanning finance, government, accounting, cloud computing, and e-commerce. Currently working in the AI customer service space.
Focused on practical AI Coding adoption within enterprises — building internal efficiency tools and customer-facing features through a one-man development approach, while exploring how code standards evolve in the AI era.
Presented “Why Is AI Customer Service So Annoying?” at AgentsZone Episode 18, examining the business context of AI customer service, LLM-era solutions, and the challenges that remain unsolved.